The information we learn from customers helps us personalize and continually improve your shopping experience at {indie}pendent books. Here are the types of information we gather.

• -----Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
• -----Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses {indie}pendent books or advertisements and other content served by or on behalf of {indie}pendent books on other Web sites.
• -----E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Amazon.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.

What About Cookies?

• -----Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features, and storage of items in your Shopping Cart between visits.
• -----The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. However, because cookies allow you to take advantage of some of Amazon.com's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any {indie}pendent books products and services that require you to Sign in.

Does {indie}pendent books Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries Amazon.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

• -----Promotional Offers: Sometimes we send offers to selected groups of {indie}pendent books customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your Customer Communication Preferences.
• -----Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that {indie}pendent books., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
• -----Protection of {indie}pendent books and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of {indie}pendent books, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
• -----With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

• -----We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
• -----We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
• -----It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. Click here for more information on how to sign off.

What About Third-Party Advertisers and Links to Other Websites?

Our site includes third-party advertising and links to other Web sites. We do not provide any personally identifiable customer information to these advertisers or third-party Web sites. Click here for more information about our Advertising Policies and Specifications.

These third-party Web sites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on our Web site directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party Web sites are not covered by this Privacy Notice. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about Internet advertising companies (also called "ad networks" or "network advertisers"), including information about how to opt-out of their information collection.

Which Information Can I Access?

{indie}pendent books gives you access to a broad range of information about your account and your interactions with {indie}pendent books for the limited purpose of viewing and, in certain cases, updating that information.

What Choices Do I Have?

• -----As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain features.
• -----You can add or update certain information on pages such as those referenced in the "Which Information Can I Access?" section. When you update information, we usually keep a copy of the prior version for our records.
• -----If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of {indie}pendent books, and it is your responsibility to review them for changes.)
• -----The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. However, because cookies allow you to take advantage of some of {indie}pendent book's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any {indie}pendent books products and services that require you to Sign in.

Are Children Allowed to Use {indie}pendent books?

{indie}pendent books does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use {indie}pendent books only with the involvement of a parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to visit {indie}pendent books, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of New Jersey. If you have any concern about privacy at {indie}pendent books, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Related Practices and Information

• -----Conditions of Use
• -----Discussion Boards
• -----Community Rules
• -----Help department
• -----Most Recent Purchases
• -----Your Profile and Community Guidelines

Examples of Information Collected

Information You Give Us

You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through {indie}pendent books or one of our third-party sellers; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us) or Your Profile; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; compile Wish Lists or other gift registries; provide and rate Reviews; As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; content of reviews and e-mails to us; personal description and photograph in Your Profile; and financial information, including Social Security and driver's license numbers.

Automatic Information

Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Purchase Circles and Top Sellers; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our 800 number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Web site for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Information from Other Sources

Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the Web search features; search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access

Examples of information you can access easily at {indie}pendent books include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password); payment settings (including credit card information and gift certificate, gift card, and check balances); e-mail notification settings (including Alerts, Available to Order notifications, Delivers,newsletters); shopping lists and gift registries (including Wish Lists and Baby and Wedding Registries); Marketplace seller accounts; and Your Profile (including your product Reviews, Requests .

• Lost in Transit/Book Did Not Arrive: If the order does not arrive within 30 days of the estimated delivery date, the customer is eligible for a full refund of the purchase price, including shipping costs. The customer must contact {indie}pendent books within 30 days of the estimated delivery date to initiate a refund for an order lost in transit.
• Incomplete or Incorrect Address Provided by Customer/Unclaimed/Returned to Sender/Etc.: If the book is returned to the bookseller for one of the above reasons, or a similar reason, the refund price will include the book price only. The customer must contact {indie}pendent books within 30 days of the estimated delivery date to initiate this refund.
• Incorrect Book/Not as Described/Damaged Before or In Transit: The customer is eligible to receive a full refund of the purchase price, including shipping costs, if your return is a result of an error on the bookseller's part. Refunds on return shipping costs are at the discretion of the participating bookseller. To receive a refund, the customer must send the item directly to {indie}pendent books within 30 days of the estimated delivery date and in the same condition in which it was received.
• Changed Their Mind/Ordered the Wrong Title: The customer may send the book(s) to the bookseller within 7 days of the estimated delivery date to receive a refund of the book price only.

Most orders you place on {indie}pendentbooks.com enter the shipping process very quickly so we can get your items to you as soon as possible. Orders already in the shipping process cannot be modified.

You can update your unshipped orders by visiting the Order Summary in Your Account and then clicking the Change button next to each item you wish to modify (billing address, shipping address, payment method, gift options, etc.).

To edit an order from the Order Summary in Your Account:

• -----Click the Your Account link at the top of any page.
• -----Visit the Order Summary for the order you wish to change. Note: Orders that have entered the shipping process cannot be modified.
• -----Follow the on-screen instructions to update the desired information.

Cancelling Items or Orders

If an unavailable item is keeping other items on an order from shipping or you simply decide you don't need an item anymore, you can delete items from your open orders in the Order Summary in Your Account. Deleting all items in an order will cancel the entire order.

To cancel an item or an entire order:

• -----Visit the Order Summary in Your Account.
• -----Click the Need to cancel an item? button.
• -----Click the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, check all the items.
• -----Click the Cancel checked items button when finished.

Adding Items and Combining Orders

If you wish to add an item to an open order, you essentially need to place a new order for the item you wish to purchase and then combine that new order with your existing open order.

To add items or combine order:

• -----Add the new item to your shopping cart and Proceed to Checkout to complete the order.
• -----Visit the Order Summary in Your Account.
• -----Click the Want to combine orders? button. This button will only appear if you have two or more open orders that can be combined.
• -----Click the check box next to each order you wish to combine and click the Combine orders button when finished.
• -----If the orders you're combining have different shipping or payment options, we will ask you to confirm the options of the new order.
• -----Review the new combined order and click the Change button next to any information you wish to edit.
• -----Click the Confirm order button to place the new combined order.

Tracking Your Package

If you have a tracking or delivery confirmation number, you can track your package by clicking the "Track packages" link in Your Account. The shipping method and carrier for your package will be listed in Your Account and in your shipment confirmation e-mail. If you need to contact the carrier, you'll find contact information below.

Note: To speed delivery, shippers may not location-scan all of their shipments. When shipping volume is high, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned.

Some shipments, such as Standard International shipments, are not trackable.

If you're not sure whether your order has been shipped, check the status of your recent orders in Your Account.

UPS

• Package Tracking: http://wwwapps.ups.com/etracking/tracking.cgi
• Phone: 1-800-742-5877

U.S. Postal Service

• Priority Mail Package Tracking: http://www.usps.com/shipping/trackandconfirm.htm

 

Updating Account Information

 

 

If you simply forgot your password and need to reset it to access your account, visit the login screen, click on "forgot password" and provide your e-mail address. We'll then help you acquire a new one by sending a personalized link to your e-mail address. Your new password will become live right away. If you visit us from a computer you have not used before, we will ask for complete verification of your account information before proceeding with the password change.
 
Here are some tips for choosing a password:
 
-----Passwords are case sensitive. For instance, "PASSWORD" and "Password" are two different passwords. When choosing a password, remember the capitalization you use.
-----Passwords must be a minimum of 6 characters.
-----It's best to avoid passwords that are easy to guess, such as "secret," "password," or "letmein." We also suggest that you avoid using your name, e-mail address, or other personal information that is easily obtained.
-----Though it's not a requirement, adding numbers or special characters to your password will make it even stronger. For example, the password "rivers2!%" is a much stronger password than "rivers."
-----Guard your password carefully. Remember, anyone who knows your password may access your account.

Changing Your Name, E-mail Address, and Password

If you have a new e-mail address or wish to change your password, use the link above to access the Account Settings page. You'll need to log in with your current e-mail address and password to access these settings. If you change your e-mail address, all subscriptions and communications preferences will automatically be associated with your new e-mail address.

User Validation Screens

When updating your account information, you may be asked to copy the text from a picture in a text entry box (commonly know as a "captcha" screen). This extra task is one that only actual customers can perform accurately, and helps prevent automated programs from accessing features on {indie}pendent books. When you encounter this screen, simply enter the characters displayed to continue. If you make an error or can't read the characters on the first attempt, we'll give you another chance to try it again.

If for some reason you are unable to carry out the requested task, please contact {indie}pendent books Customer Service again for further assistance.